Refund policy

Last updated: 24 September 2026

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. These rights apply to all products, including products bought on sale.

Faulty, damaged, incorrect or not-as-described products

If a product you receive is faulty, damaged in transit, leaking, past its expiry date, not what you ordered, or does not match its description, please contact us at sales@jamaicanblackcarstoroils.com.au as soon as reasonably possible after you notice the problem, including:

  • your order number;
  • a short description of the problem; and
  • photos of the product, its batch/expiry code and the packaging (where relevant).

We may ask you to return the product so we can assess it. Where a return is required for a faulty or incorrect product, we will provide a prepaid return label or reimburse your reasonable return postage costs.

  • Major failure: you may choose a refund or a replacement.
  • Minor failure: we will provide a replacement or, if a replacement is not available, a refund.

Where a refund is due because of a problem with the product, we will also refund the original delivery charge. You do not need the original packaging to be entitled to a remedy for a faulty product, but we may ask for proof of purchase, such as your order confirmation email. Please contact us rather than the manufacturer — as the seller, we will handle your claim.

Change-of-mind returns

We are not required by law to offer refunds if you simply change your mind, find the product cheaper elsewhere, or no longer want it. However, we will accept change-of-mind returns on the following conditions:

  • you contact us within 14 days of receiving your order;
  • the product is unopened, unused, with its safety/tamper seal intact, and in its original, resaleable packaging;
  • you pay the cost of returning the product to us, and we recommend using a tracked service as we cannot be responsible for returns lost in transit; and
  • the original delivery charge is not refunded.

For hygiene and product-safety reasons, we cannot accept change-of-mind returns of opened, used or unsealed hair care or skin care products. This does not affect your rights if an opened product turns out to be faulty.

How to return a product

  1. Email sales@jamaicanblackcastoroils.com.au with your order number and reason for return before sending anything back. We will confirm the return and give you instructions.
  2. Pack the product securely (oils and liquids should be sealed in a zip-lock bag) and include a note with your name and order number.
  3. Send it to: Sunny Isle Australia Returns,, 1/17 George Young St, Auburn NSW 2144, Australia.

Please do not send returns cash-on-delivery or without contacting us first, as unidentified parcels may be delayed.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are processed to your original payment method within 5 business days. Depending on your bank or card provider, it may take a further 3–10 business days for the refund to appear on your statement. We will not offer store credit in place of a refund unless you agree to it.

Exchanges

If you would like a different product, the quickest option is to return the original item under this policy and place a new order.

Order cancellations

If you need to cancel an order, please email us as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been dispatched it can no longer be cancelled, but it may be returned under this policy.

International orders

For orders delivered outside Australia, change-of-mind return postage and any import duties, taxes or brokerage charges paid on delivery are not refundable. Your rights for faulty or incorrect products described above still apply.

Gift purchases

If you received a product as a gift, you have the same rights to a remedy for a faulty product as the purchaser. Refunds will be made to the original payment method.

Contact us

Sunny Isle Australia
1/17 George Young St, Auburn NSW 2144, Australia
Email: sales@jamaicanblackcastoroil.com.au

If we are unable to resolve your concern, you can contact NSW Fair Trading or the consumer protection agency in your state or territory, or visit the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.