Shipping policy
Last updated: 24 September 2026
Order processing
Orders are usually packed and dispatched within 1–2 business days (Monday to Friday, excluding NSW public holidays). Orders placed after 12pm AEST/AEDT, on weekends or on public holidays are processed the next business day. During sale periods and peak seasons, processing may take a little longer — we will let you know if there is a significant delay.
Delivery within Australia
We deliver Australia-wide, including to PO Boxes and Parcel Lockers, using Australia Post.
| Service | Cost | Estimated delivery after dispatch |
|---|---|---|
| Standard (Australia Post Parcel Post) | $11.00 AUD FREE on orders of $100 or more |
3–7 business days; up to 10 business days to Western Australia and regional or remote addresses |
| Express (Australia Post Express Post) | $15.00 AUD | 1–3 business days (next business day to many metro areas within the Express Post network) |
Delivery times are estimates provided by Australia Post and are not guaranteed. Remote locations and addresses outside the Express Post network may take longer. The shipping options and prices shown at checkout for your address apply to your order. All prices are in Australian dollars and include GST.
International delivery
We currently ship to New Zealand, Singapore, Malaysia, Hong Kong, Japan, South Korea, the United Arab Emirates, Israel, the United States, Canada, the United Kingdom, Ireland and selected European countries (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland).
- Standard International shipping is a flat $20.00 AUD per order, unless a different rate is shown at checkout.
- Estimated delivery is 6–20 business days after dispatch, depending on the destination and customs clearance.
- Import duties, taxes and customs charges: international orders may be subject to import duties, taxes (such as VAT or GST) and brokerage fees charged by the destination country. These charges are not included in our prices or shipping fees, are the responsibility of the recipient, and are payable on delivery unless they are collected at checkout. Please check your country's import rules before ordering.
- Some products (for example, certain oils or aerosol items) may be restricted from air transport or import into some countries. If an item in your order cannot be shipped to your country, we will contact you and refund that item.
Tracking your order
When your order is dispatched, we will email you a tracking number. You can track your parcel at auspost.com.au/mypost/track or through the Australia Post app. Tracking may take up to 24 hours to update after dispatch.
Delivery address and safe drop
Please check that your delivery address is complete and correct before placing your order. If you notice a mistake, contact us immediately — we can update the address only if the order has not yet been dispatched. Australia Post may leave parcels in a safe place at your address if no one is available to sign. If you do not want your parcel left unattended, please add a note in the order instructions or manage your delivery preferences with Australia Post.
If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from the post office, we will contact you to arrange re-delivery. Additional postage may apply for re-sending.
Lost, delayed or damaged parcels
If your parcel has not arrived within the estimated timeframe, shows as delivered but you cannot find it, or arrives damaged or leaking, please email sales@jamaicanblackcastoroils.com.au with your order number (and photos for damaged items). We will work with Australia Post to locate your parcel and, if it is confirmed lost or damaged in transit, we will send a replacement or give you a refund. Your rights under the Australian Consumer Law are not affected by this policy — please see our Return and Refund Policy for more information.